Loan payments and servicing tools help staff track payment history, balances, payment links, online payment activity, and ledger adjustments. Detailed payment procedures now live in the Payments section so payment guidance stays centralized.
Recording Manual Loan Payments
Underpayments, Waivers, and Short Payments
Overpayments and Future Payments
Final Payments and Payoff Exceptions
Payment Links and Online Payments
Payment History, Adjustments, and Reversals
Payments can only be added to Open loans.
The payment history view can include manual payments, ledger adjustments, posted online payments, refunds, returns, reversal adjustments, and escrow columns when escrow is enabled.
Use Final Payment when a payment will pay off the loan. CDM blocks ordinary regular payments from paying off principal because the final payment workflow handles Paid in Full status, payoff exceptions, due-field cleanup, and audit history.
For escrow-specific payment questions, review escrow documentation as well.