Purpose

Waitlist management supports applications that are eligible for a program queue but not ready for immediate approval or conversion.

When to Waitlist

Use Waitlist when the application should remain in an active queue for the program.

Before waitlisting, confirm the agency's eligibility and queue rules.

Waitlist Requirements

When waitlisting an application, staff must:

• Confirm eligibility.
• Add an internal waitlist note.
• Optionally add a resident message.

The internal note explains why the application is being placed on the waitlist.

Waitlist Panel

For waitlisted applications, the page shows:

• Program.
• Queue position.
• Waitlisted date.
• Staff user who waitlisted the application.
• Internal note.
• Resident message, if provided.

Managing an Active Waitlist Entry